Lucius E. and Elsie C. Burch, Jr. Library

Using the Library

Your Library Card

A Lucius E. and Elsie C. Burch, Jr. Library card allows you to do more than simply borrow books and other materials. A card is needed to use the online databases from home, renew materials, or place holds on materials.

  • You may apply for a library card by visiting the library in person and filling out an application at the Circulation Desk or by filling out this online application. Library cards can be picked up at the checkout desk once ID and proof of residence have been verified.
  • The Library provides Collierville residents library cards at no charge and nonresidents library cards at an annual fee of $25.  The groups listed below are exempt from the $25 nonresident fee.  All library cards issued must be renewed one year from date of issue.  There is no minimum age to apply for a library card as long as the parent/guardian signs the application.
    • Town of Collierville Staff  Not: Staff family members
    • Active Duty Military Personnel/Families
    • Collierville Public and Private K-12 Students  Not: Pre-K, Homeschool "schools", College, Parents and Siblings of Students
    • Collierville Public and Private K-12 Staff  Not: Pre-K, Homeschool "schools", or College, Teacher Substitutes, StudentTeachers not living in Collierville, Staff Family Members
  • The following information must be supplied on the library application card in order to receive services. 
    • Name and Parent's Name if under 18
    • Residential Address - PO Box can only be used as the 2nd Address
    • Phone number(s)
    • Date of Birth
  • When applying for or renewing a library card, applicants must show verification of his/her current residential address.  The verified address must match the information supplied by the patron on the application form.

    COLLIERVILLE PROPERTY OWNERS must present a picture I.D. shown by an adult; Library staff can look up their address on the Shelby County Assessors Website.

    COLLIERVILLE RENTERS must provide a Collierville utility bill no older than 60 days or a current lease agreement for proof of residency. Accepted forms of identification are a driver's license, or military I.D. Other forms of acceptable I.D. will be at the Library Director's discretion.

    NONRESIDENT APPLICANTS must present a Photo ID and verification of current address, such as an up-to-date driver's license to obtain a library card.

  • Requirements for EXEMPT GROUPS are as follows:
    • Town Staff:  PROOF REQUIRED - Proof of Town employment (Uniform with TOC, call TOC HR Department), Picture I.D., and proof of residence Not: Staff Family Members 
    • Active Duty Military Personnel/Families:  PROOF REQUIRED - U.S. Uniformed Services I.D.and Privilege Card shown by an adult and proof of residence
    • Collierville Public and Private K-12 Students:  PROOF REQUIRED - Previous semester's report card, letter from teacher and picture I.D. shown by an adult and proof of residence Not: Pre-K, Homeschool "schools", College, Parents and Siblings of Students 
    • Collierville Public and Private K-12 Staff:  PROOF REQUIRED - Staff I.D. and proof of residence. Not: Pre-K, Homeschool "schools", or College, Teacher Substitutes, Student Teachers not living in Collierville, Staff Family Members 
    • Collierville Business Owners:  PROOF REQUIRED - Current year paid tax receipt for the business location, a business license, a lease that is current, and a picture I.D. shown by an adult and proof of residence
  • Lost cards should be reported immediately.  Library users are responsible for all materials checked out on their card up to the time that they notify the library that the card is lost.
  • Library cards should be presented each time a patron checks out materials. Virtual cards on smart phones are also accepted. Click here for instructions on how to set up a virtual library card. 
  • Library patrons are responsible for all materials checked out on their card or on the cards of children for whom they have assumed responsiblity.  If Library patrons allow others to check out materials on their card, those materials are still the responsiblity of the card owner.
  • Replacement library card fees are $5.00 for a first lost card and $10 for each subsequent lost card.
  • Non-residents and visitors may obtain a 7-day Temporary Guest Library Card for a fee of $5.00.

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Check-out Fees and Loan Periods

  • There is a fifty (50) item per card limit on borrowing resources.
  • The fees and loan periods for materials are as follows:
Printed Materials Check-Out Fee  
Loan Period
Popular Library Free 14 days (no renewal)
All other Books/Materials Free 21 days (two renewals)
Audio Check-Out Fee Loan Period
Books $2.00 per title 21 days (two renewals) your account will be charged $2 if you renew over the phone or online
Children's Music $.50 per item 21 days (two renewals)
DVDs Check-Out Fee Loan Period
Entertainment $2.00 7 days (no renewals)
All other $2.00 21 days (two renewals) your account will be charged $2 if you renew over the phone or online 

Late Fees and Lost Items

A late fee of $0.10 per day, per item will be assessed for children's materials.  A late fee of $0.20 per day, per item will be assessed for adult materials.  A late fee of $1.00 per day per item will be assessed for children's and adult DVDs.  The maximum fine per item is $25.00.  A patron may carry a fine balance up to the maximum allowable account balance of $25.00 before being blocked from checking out materials.  All checkout fees for materials must be paid upon checkout.  The cost of all lost materials must be paid.

General Guidelines

  • For six months, new popular arrivals are circulated for a two-week period.
  • Reference materials do not circulate, but may be photocopied for 20 cents per page.  The staff does not photocopy for patrons.  The staff will instruct any patron in the use of the copy machine, but they are not responsible for his/her photocopying.
  • Magazines do not circulate.
  • All billings rendered by the library shall be due and payable upon receipt.  Failure to receive a bill does not release a patron from payment obligations. 

Replacing Lost or Damaged Materials

Patrons responsible for lost or damaged beyond repair items must pay for the items before borrowing privileges can be restored.  A nonrefundable $5.00 processing fee is charged for each title.  If these materials are returned to a book drop, a Problem Return Notice will be placed on the item and the patron's record will be charged.  The item will be kept at the Circulation Desk with the Problem Return Notice.  Patrons who damage and pay for materials will be allowed to have those materials once payment has been received.

Overdue Material

For convenience and accuracy, a date due receipt listing all materials checked out will be given to each patron.  Parents are responsible for the fines of minor children (under age 18).

  • All items not returned by the date due will accrue fines for every day an item is overdue except for holidays.
  • Items that have multiple parts will not be considered returned unless complete.  Fines will accrue for each day the incomplete items cannot be circulated.
  • The cost of all lost materials must be paid in full.
  • Patrons with $25.00 or more in outstanding fines will not be allowed to check out additional materials until fines are fully paid.  

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Renewing Materials

  • Materials may be renewed over the telephone or online provided the patron's account is in good standing and fines for overdue book fees have been paid in full.
  • Any materials with an initial checkout fee will be charged that same fee upon renewal.  If the patron renews materials online or by phone, the fee will be charged to the patron's account

Placing Holds

  • All circulating items may be placed on hold.  If a patron requests an item that is checked-out, the staff will place the item on hold.  When the item is returned, the staff will notify the patron that the item will be held for them no longer than 3 days.
  • If a patron wants to check out or renew an item that has "holds" on it, and the item has not been pulled for the holds shelf, the patron with the hold on the item will be given priority. The library card of the person who has placed the book on hold is needed to check out the item at the self-check machine.
  • The computer automatically numbers the holds in the order received, and they will be honored in that order.
  • Holds may be placed by patrons either in person, over the phone, or online.  Patrons will be notified by automated telephone call, email or text when the materials are available. Patrons can receive notifications for holds on Facebook.  Click here for step-by-step instructions on how to set up your Facebook to receive notices.
  • There is no charge to the patron for placing a hold.
  • Patrons cannot place holds on book club kits. 

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Interlibrary Loan or Borrowing Materials that the Burch Library Does Not Own

Our collection includes more than 120,000 items, but sometimes we don't have the book or periodical needed.  The Interlibrary Loan service borrows books and obtains photocopies or articles from other libraries for eligible patrons in order to support our mission as a public library.  Please ask our Information Desk staff for assistance in locating materials via Interlibrary Loan.  This service provides access to millions of titles from other libraries around both the state and nation. 

Requesting Material from another Library:

  • To submit an Interlibrary Loan Request, complete a printable form and submit it to the Library's Information Desk or click here to complete and submit an online form. 
  • Patrons requesting interlibrary loan service must have a valid Lucius E. & Elsie C. Burch, Jr. Library Card.  This card must be updated and have no lost materials or excessive fines listed.
  • An individual ILL Request Form must be filled out for each item requested.  If complete title or periodical citation information is not available, please ask for assistance at the Information Desk.
  • A total of four interlibrary loan requests per patron may be on-going at any one time.
  • Items already in the Library's collection may not be requested through interlibrary loan, even if the item is non-circulating or currently checked out.  A hold should be placed on material owned by the Burch Library.  If an item is listed as missing in Polaris, the Libraries' online public access catalog, you may request it from interlibrary loan.
  • A  $2.00 fee will be charged per ILL item received.  Any additional fees attached by the supplying library will be the responsibility of the patron submitting the request.
  • If the supplying library sends photocopies at no charge, the patron will not be asked to pay the copying cost.  However, if there is a cost for photocopying, the patron must pay those costs determined by the supplying library.  These costs must be paid in advance.  Photocopies are the patrons to keep. 
  • Every attempt will be made to satisfy an interlibrary loan request.  However, there are some items that most libraries will not supply to other libraries:
    • High demand items; i.e., best sellers, newly published materials, popular items, or heavily used current interest materials
    • Bulky or fragile items which are expensive or difficult to ship
    • Local history information
    • Reference material
    • Rare or out-of-print titles
    • Periodicals and newspapers
    • Audio-visual materials, including video, DVD, CD, or cassette
    • Genealogy materials
    • Microforms
    • Special collections
    • Test preparation material
  • The Material being borrowed is the responsibility of the requesting library, and if lost or damaged, the requesting library will be assessed charges according to the charges set forth by the supplying library.  These costs, in turn, will be passed on to the patron.
  • Circulation periods for borrowed items are dictated by the supplying library and may only be renewed with their approval.  Renewals should be requested a few days before the due date.
  • Overdue fines for interlibrary loans will be $1.00 per day per item.  Patrons may only be renewed with approval of the supplying library.  Renewals should be requested a few days before the due date.
  • Average time for receiving materials through interlibrary loan is 10 days; however, it can vary depending on how readily available the material is from another library.
  • When the material arrives, you will be notified by phone or email.  Materials not picked up within seven (7) days will be returned to the supplying library.  Materials are to be picked up at the Burch Library Circulation Desk.  Materials are to be returned to the Burch Library Circulation Desk.  Please do not place interlibrary loan materials in the book drops or U.S. Mail.
  • If a customer authorizes the charges and does not pick up the materials, charges for the request will be added to his/her account.
  • The Lucius E. & Elsie C. Burch, Jr. Library reserves the right to suspend or completely revoke interlibrary loan borrowing privileges of patrons who repeatedly return interlibrary loan items more than one week late or who lose or damage interlibrary loan items.

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Germantown Loan Request

The Collierville Burch Library has a borrowing agreement with the Germantown Community Library. We will offer this service only if the request is for a title not owned by the Collierville Burch Library. A print or online form will need to be filled out and signed. By signing this form you will be agreeing with the following:

  • ILL requests can only be made for items not owned by the Collierville Burch Library.
  • No Popular items, DVDs, audiobooks, or periodicals are eligible for loan.
  • To pick up/return all items on time to the Collierville Burch Library ONLY. Items not returned to the Collierville Burch Library will remain on your account as a checked out item and late fees will accrue.
  • To pay any cost for lost/damaged books to owning library or any late fees to home library.
    Items will not be eligible for renewal.
  • When items are received by the Collierville Burch Library, you will be notified via your notification preference set in your account. You will have 3 days to pick up items per normal hold policy.
  • Items not picked up within the 3 day time period will automatically be returned to the supplying library

To submit an Germantown Loan Request, complete a printable form and submit it to the Library's Information Desk or click here to complete and submit an online form. 

Suggest A Title For Purchase 

  • To recommend a book for the collection, click here to complete online form or complete a printable form and submit it to the Library's Information Desk.

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Patron Responsibilities and Conduct

The Library is a department of the Town of Collierville, and as such, abides and adheres to its regulations.  The Library Director and staff reserve the right to deny or curtail the use of the Library facility, materials, and services for due cause; i.e., failure to return library materials or to pay overdue fines, destruction of the Library property, persons caught stealing library material, disturbance of other patrons, or any objectionable behavior on library premises.  The Library reserves the right to inspect all packages, briefcases, purses, etc. of patrons entering or leaving the building.

The Lucius E. and Elsie C. Burch , Jr. Library encourages people of all ages to visit the Library.  Those using the Library and its resources have the right to expect a safe, comfortable environment that supports appropriate library services.  It is a patron's responsibility to maintain necessary and proper standards of behavior in order to protect his/her individual rights and the rights and privileges of other patrons.

If a patron creates a public nuisance, that patron may be restricted from the Library and from the use of the Library's facilities.  Repeated misbehavior, or refusal to leave the Library when asked, can result in revoked library privileges.  Those who are unwilling to leave or do not leave within a reasonable amount of time, after being instructed to do so by the staff, will be reported to the appropriate authority.

Patrons shall not interfere with the ability of others to use the Library or interfere with the Library employee's performance of their duties.  Behavior which demands constant attention of the staff and/or disrupts service to others will not be permitted.

The following are examples of misconduct which are disruptive to others.  Persons involved in such disruptive activities or any other activities Library staff deems inappropriate in or near the Library may be asked to leave the Library and grounds.

  • Any behavior which disrupts the use of the Library or interferes with the Library's operation, such as rowdiness, noise, loitering, and offensive interpersonal behavior.
  • Assault
  • Being in an unauthorized area of the building; remaining in the building after closing or when requested to leave during an emergency situation or drills
  • Beverages must be limited to water in bottles that can be reclosed (screw-top) or other spill-proof containers such as travel mugs or sports bottles.  Food is not permitted inside the Library areas of the building.  This includes the entry vestibule and restroom lobby areas.  Beverages and/or food are permitted inside the Halle Room, but not the study rooms.
  • Disorderly conduct
  • Damaging library materials
  • Failing to follow Library circulation policies and procedures.  Removing or attempting to remove Library materials without proper authorization.
  • Fire alarms, all persons must exit the building in the event of a fire alarm.  It is a federal offense to pull a false fire alarm.
  • Harassment, physical or verbal
  • Indecent exposure
  • Inappropriate displays of affection
  • Intoxication
  • Littering
  • Loitering on the premises or in the parking lot
  • Leaving children unattended
  • The Library may not be used as any person's regular place of business, and the Library's address may not be used as the business address of any individual or group.
  • Loud noises or loud talking disturbing to other people
  • Offensive language
  • Possessing a weapon or hazardous substance/item
  • Running
  • Staring at, lurking, or following people
  • Stealing
  • Tampering with emergency mechanisms (fire alarms, opening emergency exits in non-emergency situations).
  • Threatening behavior or gestures
  • Verbal abuse of people

For the comfort and protection of all who use the Lucius E. and Elsie C. Burch, Jr. Library, patrons are requested to observe the following guidelines:

  • Patrons are asked to turn off their cell phones in the Library.  Patrons who receive calls on cell phones in the Library must move to the lobby to continue their conversations.
  • Appropriate attire is required, including shirts and shoes.
  • Solicitation is not allowed in the Library.  This includes:
    • Solicitation of signatures on petitions
    • Sales of services or material
    • Recruitment for employment or other services
    • Public opinion surveys
    • Requests for donations, including receptacles for donations
    • Requests for monetary or other personal assistance
  • Smoking is not permitted.
  • The Library is not responsible for personal possessions.
  • Prior approval is required to take photographs, video recordings or audio recordings in the Library.
  • Patrons shall not deface, mar or in any way destroy or damage Library materials, furnishing, walls, machines, or any other Library property inside or outside the Library.
  • Any materials removed from the Library must be checked out on a valid library card or through other standard Library procedures.
  • Animals are not allowed in the Library building, except when they are part of a Library program or when they are registered service animals.

Young Children

The Lucius E. and Elsie C. Burch, Jr. Library encourages visits by young children and it is our desire to make this important visit both memorable and enjoyable for the child.  Service to children is an important part of the Library's mission.  The Library is free and open to unaccompanied children who are independent enough to use the resources for recreation, information and education.  If the child is not able to leave the Library without an adult, he/she should not be in the Library without an adult.

Therefore, it is Library policy that all children under the age of ten must be accompanied by a parent or designated responsible person while in the Library.  Also, if the young child is attending a program, the parent/responsible person will be required to remain in the Library throughout the program. The safety of children left alone in a library building is a serious concern of the library staff. When children are left alone they may become frightened, anxious, bored and restless. If they wander through the building they may encounter hazards such as doors, furniture or electrical equipment.

Children under the age of 10 must have a parent or caregiver, at least sixteen years of age, in the immediate vicinity of and in visual contact with the child. The assigned caregiver must be a responsible person and must carry emergency contact information. If a child in this age group is found unattended, library staff will attempt to locate the parent/caregiver in the library and inform him/her of the rules.

Children age 10 and older may use the library on their own subject to other Library rules and policies concerning behavior, conduct, and demeanor. All unaccompanied children at the library should have the telephone number of someone who can assist them in an emergency.

Parents should be aware that the Library is a public building open to all individuals.  It is not the Library's staff's function or purpose to provide supervision or to care for children while the parent or the designated responsible person are outside the Library.  Staff will not monitor children leaving the Library.

At all times, parents/responsible persons are accountable for the conduct and safety of their children on Library premises.  Parents/responsible persons must provide appropriate supervision based on the ages, the abilities and the levels of responsibility of their children.

Parents/responsible persons are expected to be aware of the opening and closing times of the Library, bearing in mind that these can and do change.  Power failures or other emergencies can occur and require unexpected closing of the building.  Children left alone in the Library, or on Library grounds, could be vulnerable.  Every effort will be made to contact the parent/responsible person prior to closing.

If an unattended child or children under the age of ten are present after closing at least two staff members shall remain with the children. In the event a child under the age of ten is still at the library 30 minutes after the library closes to the public, the police will be notified. Attempts will be made to reach the parents. Whenever the Librarian in Charge/Person in Charge feels that it is appropriate to follow this process with a child or children ten years old or older, they are authorized to do so. However, in no instance will a staff member transport a child or children or wait alone with the child or children.

If the Library closes as the result of an emergency, the police will be called as soon as possible.  Staff can require that unattended children go with them during emergency procedures, such as seeking shelter from severe weather or evacuation of the building.  Under no other circumstances will a staff member take a child out of the building or transport children to another location.

The library and its staff members will not, under any circumstances, be responsible for determining whether an apparent caregiver, custodian or parent is a legally authorized caregiver, custodian or custodial parent of the child.

The Town is released from any and all liability with regard to this policy. Parents, guardians, and caregivers acknowledge the risk of leaving a child unattended in the Library and release the Town from all claims which they may have or which they may have on behalf of their child/ward.

Disruptive Children

Children of all ages are encouraged to use the Library for homework, recreational reading, and program attendance.  The library staff realizes that the Library will be noisier at busy times and that children by nature can cause more commotion.  However, the children (whether with parents/responsible persons or not) who are being continually disruptive will be given a warning that he/she must settle down or be asked to leave the Library.  If after a second warning the child continues to be disruptive, he/she will be asked to leave the Library.  If the child needs to contact the parent, they may do so and then wait with a staff person until the parent arrives.

Children of all ages are required to respect the Library property and to act in a manner appropriate to the use and function of the Library.  Children who are not using the Library appropriately or who require excessive staff attention or supervision will be asked to leave the Library and, if necessary, the police will be contacted.

The Library Director or designee may deny access to the Library to any person who violates these rules and regulations.  If necessary, police will be contacted to assist Library staff in enforcing these rules.

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Town of DemoCollierville
    • Collierville Library Location

      501 Poplar View Pkwy
      Collierville, TN 38017

      Mon – Thu: 10AM – 8PM
      Fri – Sat: 10AM – 6PM
      Sun: 1PM – 5PM
      Phone: 901-457-2600

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