1. Is there any fee to borrow things from the library?
There is a $2 fee for DVD's and Audiobooks. The remainder of library materials are free to checkout.
2. How many items can I check out with my card?
There is a fifty (50) item per card limit on borrowing resources.
3. How long can I keep library books and materials?
Most items can be kept for 21 days. Popular books check out for 14 days. Entertainment DVD's check out for 7 days.
4. What happens if my items are late, lost or damaged?
If your items are late, you can try renewing the item online at our website (at the tab "My Account") or by contacting the library. If you are able to renew it, you will stop more late fees from being added to your account. (But you will still owe late fees for the days between when the book was due and when you renewed it.) Return the item immediately. Then you will only owe late fees for the time between when the item was due and when the item was returned. Patrons can see current late fees by going to Check-Out Fees and Loan Periods section of Using The Library.
Patrons responsible for lost or damaged beyond repair items must pay for the items before borrowing privileges can be restored. A nonrefundable $5.00 processing fee is charged for each title. If these materials are returned to a book drop, a Problem Return Notice will be placed on the item and the patron's record will be charged. The item will be kept at the Circulation Desk with a Problem Return Notice for three months. Patrons who damage and pay for materials will be allowed to have those materials once payment has been received, as long as payment is received within three months of when the item is billed to the account.
5. If I forget my library card, can I still borrow materials?
Library patrons must have their library card or their virtual library card on their smart phone with them in order to check out materials and use the computer.
Check My Account
1. How do I check my account online?
To access your account, go to the top menu of this website and click on the "My Account" tab. You can either type in your library card number which is the number under the barcode on your library card or you can create a username. You will need to type in a password which was formerly your PIN number. Effective Aug 4, 2011 your PIN number defaulted to the last four digits of your phone number. If you forget your password, click on "Forgot your password?", type in your username and click on "E-mail Password" and your password will be sent to your e-mail address. If you need further assistance, call the Circulation Desk during open hours at (901) 457-2602.
Get Due Date Reminders
1. What are due date reminders?
You will get a reminder from the library. It includes the items you have borrowed and the due date.
2. How can I get due date reminders?
Sign up for email, text or automated telephone due date reminders online by logging in to your account and clicking on "My Record" and "Contact Information or Preferences". Type in the e-mail address, mobile or home phone number that you prefer to receive your notices. Click on "Submit Change Request" at the bottom. If you choose to be contacted through your mobile phone, be sure to select your carrier in the drop-down menu. Notifications for due dates are also available on Facebook. Click here for step-by-step instructions for setting up your Facebook to receive notices. Contact the Circulation Desk if you need further assistance.
Get Overdue Notices
1. What should I do if I have an overdue item?
Try renewing the item online (at My Account) or by contacting the Circulation Desk. If you are able to renew it, you will stop more late fees from being added to your account. (But you will still owe late fees for the days between when the book was due and when you renewed it.) Return the item immediately. Then you will only owe late fees for the time between when the item was due and when the item was returned.
All items not returned by the date due will accrue fines for every day an item is overdue except for holidays. Items that have multiple parts will not be considered returned unless complete. Fines will accrue for each day the incomplete items cannot be circulated.The cost of all lost materials must be paid. Patrons with $25.00 or more in outstanding fines will not be allowed to check out additional materials until fines are fully paid.
2. What happens if I ignore overdue notices or bills from the library?
If you owe $25 or more in fines, you won't be able to use your library card.
3. How are overdue notices sent?
4. How often are overdue notices sent?
Overdue notices are sent one week after an item is overdue. A second notice is sent two weeks after the item is overdue. A final notice is sent three weeks after the item is due.
5. What if my e-mail account filters out bulk or junk mail?
6. What happens if I never receive an overdue notice?
When you signed up for a library card, you agreed to be responsible for all items that are borrowed on that card, and to report any address, email or phone number changes immediately. Reminders and late notices are sent out daily to our library patrons. Although the notice delivery system is quite stable, the reminders are sent as a courtesy and the Collierville Burch Library cannot guarantee receipt of these notices. Our system sends notices in batches and emails from us may be marked as spam by your email provider. Failure to receive a notice does not waive the borrower's responsibility to return materials on time and/or pay the associated fines. Thus, if you do not receive the library's notices, you are still responsible for any overdue fines for lost or damaged items.
|Notice Type||Description||Notification Method|
|Hold Notices||Sent when a hold becomes available; members have 3 days to pick them up||Patron Preference*|
|Courtesy Reminder Notices||Reminder of an upcoming due date sent 3 days prior to the due date||Patron Preference*|
|Overdue Notices||Reminder of overdue items sent 7 days, 14 days, and 21 days after the due date||Patron Preference*|
|Replacement Bill||An alert that an item on your account is considered lost; sent 31 days after the due date or upon return of a damaged item||Patron Preference*|
*All notices are sent in the manner designated by patrons on their account. Patrons may review and reconfigure delivery options by logging into their account and opening "My Record" and "Contact Information and Preferences." Go to www.colliervillelibrary.org and click on "My Account."
1. How much are overdue fines?
For current fine rate information, go to the Check-Out Fees and Loan Periods section of the Using The Library page.
2. What happens if I don't pay my fines?
Patrons with $25.00 or more in outstanding fines will not be allowed to check out additional materials until fines are fully paid.
Two Ways to Renew
Option 1: Renew It Online
Login to My Account. You will need your library barcode and PIN. Select Items Out. Put a check mark in the box for the titles you want to renew. Click the Renew Selected Items button. Check for any error messages. Logout of your account.
If an item can't be renewed, you'll get an error message stating the reason you are not able to renew your items.
Option 2: Call or Visit The Library
For personal service, call or visit the library during its operating hours for renewals.
Report a Lost or Stolen Card
1. I've lost or had my card stolen, what should I do?
If your card has been lost or stolen, contact the library immediately to tell us about the problem.
2. Is there a fee for a replacement card?
Your first replacement card is $5. Additional replacements cost $10 each.
Report Damaged or Lost Items
1. What should I do if I've lost something?
Contact the library as soon as possible to report the problem. Lost items must be paid for through the library. We do not accept replacement copies. We encourage patrons to renew items that are lost before opting to pay for the item. This will allow additional time to look for the item. (Items can be renewed once even if they are overdue)
2. What should I do if I've damaged something?
Contact the library as soon as possible to report the problem. Patrons are responsible for the full replacement cost of damaged items and a $5 processing fee per item. Damaged items must be paid for through the library. We do not accept replacement copies.
If you check out an item and notice existing damage after leaving the library, please call the library immediately to report it. If you do not report the damage, you will be held responsible for the item's condition on return.
Place a Hold
1. How do I borrow an item that is checked out to someone else?
If an item isn't available, you can request that it be held for you through the online catalog. You will be notified by your selected notification option when the item is ready for pick-up. To place a hold in the online catalog, search for the item you are looking for. Click on Place Request button. Enter your username/barcode and password and click on Log In. Click on Submit Request. The next screen will tell you if the request has been placed. If you need further assistance, contact the library at 457-2601.
2. Is there a limit on how many items I can request online at one time?
Yes. You can have up to 5 items on hold on your library card at any one time.
3. What should I do if I don't want a book that is being held for me?
Please contact the library and tell them you no longer need the item.
4. What if the library doesn't own a book that I need?
If the item is new (has been published in the last 6 months or year), you may suggest it for purchase by filling out a form available at the Information Desk in the library.
If the book is not new, you may place an interlibrary loan request for it. This service provides access to millions of titles from other libraries around both the state and nation.
1. Where can I return items I have checked out?
The Collierville Burch Library has a return bin inside the library for returns during library hours and a return bin on the west side of the building available 24 hours a day.
2. Will I be charged overdue fines for items returned in the bins?
Items returned in the book drop at least one hour before the library opens are checked in as if they had been returned on the library's previous day of business. If anything is overdue, late fees will be added to your library card.